Quality Homes for Belfast and Beyond

What is the Code?

The Consumer Code for New Homes is a mandatory Code which has been established to ensure that best practice is

followed by all registered Developers in respect of the marketing, selling and purchasing of New Homes, and also sets

expected standards for after sales customer care service.

It was developed to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to

consumers to improving standards of construction and customer service in the New Homes market, recognising that

part of that commitment is providing consumers with a voice when things simply don’t go according to plan when they

buy a New Home.

The Code provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for

consumer complaints that arise and are made in writing to us, your Developer, within two years of the date of the

Completion of your New Home purchase. This is run independently by the Centre for Effective Dispute Resolution.